Terms & Conditions

1.Orders

Submitting a bouquet request through our website does not automatically confirm an order.

Once we have reviewed your request, availability, delivery requirements and floral brief, we will contact you to confirm whether we are able to fulfil it.

An order is only confirmed once full payment has been received.

Please check all details, including the recipient’s name, delivery address, date and any message or special requests, before making payment.

2.Payment

Full payment is required before an order is confirmed and before flowers are purchased or work begins.

Payment must be made using the payment method or secure payment link provided by DAS-Floral.

Prices will be confirmed before payment. Any additional services or changes requested after confirmation may incur an additional charge, which will be agreed with you before proceeding.

3.Bespoke & Seasonal Flowers

DAS-Floral arrangements are individually created using fresh and seasonal flowers.

We will work as closely as reasonably possible to the agreed colour palette, style and overall feel of your arrangement. However, flower varieties, shades, sizes and availability naturally vary according to season and wholesaler availability.

Where a particular flower is unavailable or unsuitable, we reserve the right to make a reasonable substitution with a flower of a similar style, colour and/or value while maintaining the overall design of the arrangement.

Reference photographs are treated as creative inspiration rather than an exact replication unless we have specifically agreed otherwise.

4.Cancellations & Refunds

Flowers are perishable and many DAS-Floral arrangements are made or sourced specifically for an individual customer’s requirements.

If you need to cancel an order, please contact us as soon as possible.

Where cancellation occurs before flowers or other bespoke materials have been purchased or committed to, we will consider a full refund where appropriate.

Where DAS-Floral has already incurred costs specifically for your order, we may deduct reasonable, non-recoverable costs resulting directly from the cancellation when determining any refund due.

Once a bespoke or perishable arrangement has been supplied, change-of-mind cancellation rights may not apply.

5.Changes to an Order

Please contact us as soon as possible if you wish to change your order.

We will do our best to accommodate changes, but we cannot guarantee changes once flowers have been ordered or preparation has begun.

Significant changes to the size, palette, flower requirements, delivery location or date may result in an additional charge.

6.Delivery

Customers are responsible for providing a complete and accurate delivery address, postcode, recipient name and contact information.

Please notify us as soon as possible if any information is incorrect.

We cannot guarantee that changes to the delivery address or delivery time can be accommodated once an order is being prepared or is out for delivery.

If delivery cannot be completed because the address supplied was incorrect, access was unavailable, or there was no safe way to leave the arrangement, we will contact you where reasonably possible. Redelivery may incur an additional charge.

While we will make every effort to deliver on the agreed date, circumstances outside our reasonable control may occasionally cause delays.

7.Fresh Flowers & Care

Fresh flowers are naturally perishable and their lifespan varies depending on variety, environment and aftercare.

Customers and recipients should follow the care guidance supplied with their flowers.

DAS-Floral cannot guarantee a specific vase life because factors such as temperature, water quality, placement and aftercare are outside our control after delivery.

8.Problems With Your Order

We take great care when preparing and delivering our arrangements.

If you believe your flowers have arrived damaged, defective or materially different from what was agreed, please contact us as soon as possible, preferably with photographs, so that we can investigate and offer an appropriate solution.

9.Allergies & Safety

Some flowers and foliage may be harmful if consumed and may be unsuitable around certain pets or individuals with allergies.

Please let us know before payment if you have any known allergy, pet-safety or other specific requirement relevant to the arrangement.

Flowers and decorative materials are not intended for consumption unless expressly stated otherwise.

10.Photography

We may photograph arrangements created by DAS-Floral for our portfolio, website or social media.

We will not publish personal information such as the recipient’s address, private card message or customer contact details.

If you would prefer us not to photograph or publish your arrangement, please let us know.

11.Events Outside Our Control

We will not be responsible for failure or delay caused by circumstances outside our reasonable control, such as severe weather, transport disruption, supplier failure or other unforeseen events.

Where such circumstances materially affect an order, we will contact you as soon as reasonably possible and work with you to find an appropriate solution.

12.Contact

Questions, changes, cancellations or concerns regarding an order should be sent to: